Refund & Cancellation Policy

At BingoLande, we are committed to providing you with a seamless shopping experience. We understand that sometimes plans change, and you may need to cancel or return your order. To ensure your satisfaction and peace of mind, we have outlined our Refund & Cancellation Policy below:

1. Cancellation Policy: You can cancel your order before it has been processed for shipping. Please note that once your order has been dispatched, it cannot be canceled. To cancel your order, please contact our customer support team immediately with your order details.

2. Refund Policy:

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a full refund, depending on your preference.
  • Wrong Product Delivered: In the rare event that you receive the wrong product, please notify us within 48 hours of delivery. We will arrange for the correct item to be sent to you at no extra cost, or we will issue a refund if preferred.
  • Change of Mind: If you change your mind about a purchase, you may return the item(s) within 7 days of delivery for a refund or exchange. Please note that the item(s) must be unused, in its original packaging, and in resalable condition. You will be responsible for the return shipping costs.
  • Non-Returnable Items: Certain items such as perishable goods, personalized products, and items marked as non-returnable are not eligible for refunds or exchanges unless they are defective or damaged upon arrival.

Refund Process:

Once your return is received and inspected, we will process the refund based on the reason for return. Our aim is to make the refund process as smooth and hassle-free as possible for our valued customers. Below are the steps involved:

1. Inspection: Upon receiving your returned item(s), our team will carefully inspect the product(s) to ensure they meet our return criteria. We will check for any signs of use, damage, or missing components.

2. Reason for Return:

  • Buyer’s Error: If the reason for return is due to a buyer’s error, such as a change of mind or ordering the wrong item, a restocking fee of 25% will be deducted from the refund amount. This fee helps cover the costs associated with processing the return and restocking the item.
  • Our Error: If the reason for return is due to an error on our part, such as sending the wrong product or a defective item, rest assured that we will take full responsibility. In such cases, a prepaid return label will be provided, and we will bear the return shipping charges.

3. Refund Calculation: After the inspection and determination of the reason for return, we will calculate the refund amount accordingly. If applicable, the restocking fee will be deducted from the total refund amount for returns due to buyer’s error.

4. Refund Processing: Once the refund amount is calculated, we will initiate the refund process. Depending on your original payment method, the refund will be credited back to your account within a certain timeframe. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Communication: Throughout the refund process, we will keep you informed via email or phone regarding the status of your refund. If you have any questions or concerns, our customer support team is available to assist you at every step of the way.

At BingoLande, we strive to ensure that every customer is satisfied with their shopping experience. Our Refund & Cancellation Policy is designed to protect your interests and provide you with the confidence to shop with us worry-free. If you have any further inquiries about our policy or need assistance with a return, please don’t hesitate to contact us. Your satisfaction is our priority.