At Bingo Lande, we strive to ensure your utmost satisfaction with every purchase you make from our ecommerce website. However, we understand that sometimes a product may not meet your expectations or may arrive damaged. To address such situations, we have formulated a comprehensive return policy outlined below:
Eligibility for Returns:
- Products eligible for return must be unused, undamaged, and in their original packaging.
- Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items: Certain items are not eligible for return due to hygiene reasons or other restrictions. These include but are not limited to:
- Perishable goods.
- Health and personal care items.
- Downloadable software products.
- Gift cards.
Return Process:
- To initiate a return, customers must contact our customer support team via email or phone, providing the order details and reason for return.
- Our team will guide you through the return process, providing a Return Merchandise Authorization (RMA) number if applicable.
- Customers are responsible for shipping the item(s) back to us securely, using a trackable shipping service.
- Once we receive the returned item(s) and verify their condition, we will process the refund or exchange as per your preference.
Refund Options:
- Refunds will be issued to the original payment method used during the purchase.
- Shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part.
Exchanges:
- If you wish to exchange an item for a different size, color, or variant, please indicate this in your return request.
- Exchanges are subject to product availability. If the requested item is not available, a refund will be processed instead.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately.
- We may request photographic evidence of the damage to expedite the resolution process.
- Upon verification, we will offer a replacement or a full refund, including any shipping charges incurred.