Return Policy

At Bingo Lande, we strive to ensure your utmost satisfaction with every purchase you make from our ecommerce website. However, we understand that sometimes a product may not meet your expectations or may arrive damaged. To address such situations, we have formulated a comprehensive return policy outlined below:

Eligibility for Returns:
  • Products eligible for return must be unused, undamaged, and in their original packaging.
  • Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items: Certain items are not eligible for return due to hygiene reasons or other restrictions. These include but are not limited to:
  • Perishable goods.
  • Health and personal care items.
  • Downloadable software products.
  • Gift cards.
Return Process:
  • To initiate a return, customers must contact our customer support team via email or phone, providing the order details and reason for return.
  • Our team will guide you through the return process, providing a Return Merchandise Authorization (RMA) number if applicable.
  • Customers are responsible for shipping the item(s) back to us securely, using a trackable shipping service.
  • Once we receive the returned item(s) and verify their condition, we will process the refund or exchange as per your preference.
Refund Options:
  • Refunds will be issued to the original payment method used during the purchase.
  • Shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part.
Exchanges:
  • If you wish to exchange an item for a different size, color, or variant, please indicate this in your return request.
  • Exchanges are subject to product availability. If the requested item is not available, a refund will be processed instead.
Damaged or Defective Items:
  • In the rare event that you receive a damaged or defective item, please contact us immediately.
  • We may request photographic evidence of the damage to expedite the resolution process.
  • Upon verification, we will offer a replacement or a full refund, including any shipping charges incurred.
Restocking Fee: A restocking fee may apply to certain returns, especially for large or specialized items. This fee will be communicated to you before initiating the return process.
International Returns: Customers outside of our primary shipping regions are responsible for all return shipping costs, as well as any applicable duties and taxes.
Policy Updates: Bingo Lande reserves the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for any changes.
By making a purchase on our website, you acknowledge and agree to abide by the terms of this return policy. If you have any questions or concerns regarding returns, feel free to contact our customer support team for assistance.  This return policy is designed to provide clarity and fairness to our customers while ensuring that returns are processed efficiently and effectively.